In
the continued pursuit of providing our customers with leading-edge
technology solutions for business problems and opportunities,
Bluegrass is pleased to announce the availability of our
Webmaster,
an Internet application designed to allow you to provide your
customers with an easy way to create work requests in a secure
environment.
The Webmaster
is ready for review now and provides the following features:
1. Multiple
levels of security, insuring that your customers’ information is
safe
a.
Username/Password setup including multiple
levels of access to data
b.
Web data is managed by an SQL database for
each installation
c.
Access to your Bluegrass data files is
under your control
2. A
System Administrator (that’s you, with support from us) function
that provides access to all web data. It also allows you to control
whether you want to include history to individual customers and
users. You also have the option of creating your own message
headings for use in on-line and email alerts and acknowledgements.
3. A
Customer Administrator function that provides your customers with
the ability to setup and maintain their own group of users. Users
are given various levels of access to information: Full, Add/Edit,
View-only, No-notes, No-History, even if you’ve given the customer
access to history.
4. An
entry page requiring a minimum of input to create new work requests.
These Web-initiated Work Requests (WWRs) can be reviewed and changed
up until the point they are transferred to Bluegrass.
5. Transfer
of WWRs is handled automatically and can be done as often as
required.
6. WWRs
will be managed thru a new Bluegrass function, allowing your service
department to review the requests before turning them into work
orders. This provides the same control over these work requests that
you would have if you entered them directly into Bluegrass.
7. An
upload function, also timed as you require, transfers work orders to
the web, where they are linked to the WWR. An email acknowledgement
can be sent to the person who originated the request.
8. Customers
will also be able to see current open work orders and work order
history without any financial details.
Some of the benefits this tool
will provide to you and your customers are:
1.
The inclusion of an exciting and proven
technology into your company’s information management system and
marketing efforts.
2.
Your customers will have direct access to
their work orders and history in limited detail providing them with
a greater sense of control, without compromising the integrity of
your service department.
3.
You’ll have an alternative to booking work
during periods of heavy demand for your services. Your customers
have the satisfaction of knowing the work order has been entered,
and your service people can review WWRs to decide priorities and
callback order.
What is involved and how much
does it cost?
Browser – since this is a
web-based product, there are no requirements for local installation
of anything other than a web browser, and that should be Microsoft
IE 5.1 or higher. Other browsers are not supported.
Bluegrass Software – there
will be an additional module to install on your server that controls
the interface between the web-based SQL and your files.
Web Site – if you already
have a web server or service provider that will support multiple
addresses (URLs) you can make use of that resource. We can refer a
hosting site company, payable directly to
the hosting company. In any case, we will setup and test the site
for you. If you use your own resources, the site must offer and
support the following Microsoft products: SQL Server 2000 or higher,
the .Net Framework v1.1 and ASP. Net. In addition, they must allow
direct, open access to their email servers without requiring
Authentication. We strongly recommend you take advantage of our
hosting service – we’ve already worked-out the bugs with them.
Web Access – you will need
to have broadband web access (DSL, cable modem or bi-directional
satellite) to handle the data transfer requirements. A dial-up
connection will not provide the speed required. Your customers will
only need a dial-up connection.
Webmaster.
This includes reviewing your current database for potential
problems. Training will focus on Username/Password maintenance and
work order entry activities. It is expected that you will be able to
provide training to your customers very quickly.
Entry-level pricing
for web hosting should be sufficient for many users, with upgrade
paths priced according to on-going usage.
For Details about Webmaster Contact
either by email or phone:
